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Knowledgebase : Google Apps
GETTING STARTED WITH GMAIL QUICK START CARD Attached is documentation for the end user on getting started with logging in, sending, reading and replying to email.
_PLEASE NOTE:_ This only applies if room booking has been set up for your school. If unsure please get in touch. PROBLEM: You would like to be able to book a room or other resource. RESOLUTION: 1. Log in to your Google Calendar 2. Create...
PROBLEM Your Google Apps Calendar stops syncronising correctly in Microsoft Outlook. SOLUTION 1. Right click the Google Sync application in the system tray (next to the clock in Windows) and click 'View sync status...'. 2. In the 'Syncronisation S...
PROBLEM Emails that are sent to you never appear to arrive. It is possible these emails are mistakenly marked as spam. These instructions will guide you on preventing this. SOLUTION Mark the legitimate emails as 'Not spam'. If you log in to Gmail ...
_PLEASE NOTE: _This only applies if room booking has been set up for your school. If unsure please get in touch. PROBLEM: You would like to view a calendar for a room. SOLUTION: 1. Log in to your Google Calendar 2. Make sure that the 'Ot...
* Log in to your web mail - you can visit http://www.kgapps.org.uk [1] and click the 'GMail' option to do this * Select the options menu indicated by a cog icon in the top right hand corner * Select 'Settings' * Scroll down to the 'Signature'...
PROBLEM I would like to create new email distribution group. RESOLUTION Please note that admin permissions are required on your Google account to perform these functions. Please get in touch to have this configured. If already logged in: ...
PROBLEM I would like to create a new user/email account for my Google Apps service. SOLUTION Please note that admin permissions are required on your Google account to perform these functions. Please get in touch to have this configured. * ...
PROBLEM I would like to add or remove a users from email distribution groups so I can email groups of staff easily. SOLUTION Please note that admin permissions are required on your Google account to perform these functions. Please get in touch to ha...
PROBLEM: You would like to share your personal calendar with others SOLUTION: 1. Log in to your Google Calendar by visiting http://www.kgapps.org.uk [1] in a web browser and clicking 'Calendars' 2. In the left hand column, under the heading...
PROBLEM You would like to be able to view more than one email account at a time or delegate access to your mailbox to another person. For example, share the headteacher account with the office account so the office can access, read and reply to mail...
PROBLEM Help! My Calendar's disappear randomly from Outlook when using Google Sync Tool! SOLUTION Simple, please make sure your system time on your Server is set correctly! Otherwise, Google gets confused!
DO NOT USE UNLESS USE OF GAPP OUTLOOK SYNC APP NOT POSSIBLE.  SEE KB ARTICLE: http://helpdesk.primarytechnologies.co.uk/support/staff/index.php?/Knowledgebase/ViewKnowledgebase/Article/156/37 [http://helpdesk.primarytechnologies.co.uk/support/staff/index...
PROBLEM The default behavior for Google Calendar synchronization is to grant access via CalDAV to all calendars stored within your Google account but not to shared calendars. SOLUTION To change this: Visit the following page: https://www.google.com/ca...
PROBLEM I want to share my mailbox with someone elsee, how can I do this? SOLUTION * Click the gear in the top right. * Select SETTINGS. * Select the ACCOUNTS tab. * Under 'Grant access to your account,' click the ADD ANOTHER ACCOUNT link....
PROBLEM I have give access of my mailbox to someone whom no longer needs access. How can I Remove it? SOLUTION if you no longer want to grant somebody else access to your account, follow these instructions: * Click the gear in the top right. ...
Google allows for Outlook email, calendars and contacts to be syncronised with Microsoft Outlook. To set this up please follow the instructions below. 1. Visit the website, https://tools.google.com/dlpage/gappssync [https://tools.google.com/dlpage/gapps...
PROBLEM You would like to be able to view your school calendars on your iPhone or iPad. RESOLUTION There are two methods to do this. We recommend using an app called 'CalenMob' to manage your calendar. To install the app: * Open the App St...
PROBLEM You would like to be able to send and receive school email and view school calendars from your Android phone or tablet. RESOLUTION Because Android is a Google product we suggest using the built in applications for this purpose. To set ...
PROBLEM You would like to be able to receive your Google Apps email on your iPhone or iPad. RESOLUTION We suggest installing the Gmail application. This application allows you to send and receive email at school and from home. To install th...
PROBLEM Micrsoft Outlook does not allow you to search after Windows update released mid June 2017. SOLUTION With Outlook Open... do START > "Indexing Options" > MODIFY > Uncheck Outlook > OK to everything to close Indexing windows. Close Outlook. ...