Knowledgebase : FingerPrint - Apple Printing
PROBLEM General printing works, but when I try to duplex or print photos it does not work. SOLUTION Unfortunately, some printers are not completely AirPrint compatible. Certain printer features such as duplexing, page ranges and photo printing migh...
PROBLEM I can't download it onto my iPhone/iPad/iPod touch. SOLUTION FingerPrint does not run on your iPhone/iPad/iPod touch. It is an application that runs on your Mac or PC. It discovers all the printers that your computer knows about, and makes ...
PROBLEM I don't see any printers in the main window. SOLUTION This typically means that the license period for FingerPrint has expired. _BUY FINGERPRINT ONLINE - PRINTING DIRECT TO YOUR PRINTER_ [1] Links: ------ [1] http://store.eSellerat...
PROBLEM I get an error when I try to register FingerPrint. SOLUTION We have been told that it can take up to 15 minutes after purchasing FingerPrint from the web store to successfully register the license key. If registration does not initially wor...
PROBLEM I purchased FingerPrint. Where is my download? SOLUTION We do not send you another version of FingerPrint after purchase. Download the free trial from our website and install it on your Mac or PC. The free trial is fully functional but is time...
PROBLEM I see my printers in FingerPrint, but when I go to print from my iPhone they don't show up. SOLUTION Verify that your computer and your iPhone are connected to the same local network. Verify that your iPhone has been updated to at least ...
PROBLEM I see the printer in my iPhone, but when I go to print nothing happens. SOLUTION This could be a firewall problem. FingerPrint uses TCP/IP port 6631. Make sure that port is open on your firewall. Also verify that both your computer and your...
PROBLEM My Mac says 'You do not have permission to use this printer' when I try to print. SOLUTION This problem can be resolved by deleting the printer and then re-adding it. _BUY FINGERPRINT ONLINE - PRINTING DIRECT TO YOUR PRINTER FOR APPLE DE...
PROBLEM What is a license key? All I have is a serial number. SOLUTION The license key referenced in the software is the serial number of your purchase. We will align the verbiage in the next update. _BUY FINGERPRINT ONLINE - PRINTING DIRECT TO YOUR...